so let’s start with some little known facts.

South Africa has a large number of high-quality, well-educated, English speaking, unemployed youth that speak with a neutral accent and exhibit a strong cultural affinity with the major English speaking markets - Australia, United Kingdom and the USA. This has led to success in next generational service delivery for many of the multi-national corporations listed on the next page.

In the core strength of BPO, our contact-centers have successfully and continually demonstrated their capabilities for delivering high-quality, multi-channel customer experience, and a complex understanding of deep customer analytics. This, coupled with significant cost-savings of at least 50-60% lower than those in Australia, UK and the USA, presents South Africa as a compelling proposition for companies looking to: decrease costs, increase revenue or increase customer experience.

For the last 10 years, South Africa has invested millions of dollars into building infrastructure to encourage the growth of our BPO industry.

For the next 10 years, the Mandela Legacy Foundation is underpinning a worldwide initiative to promote South Africa as the preferred destination for providing BPO offshore customer service and sales support for the international market. We have chosen to focus on bringing the relevant industry partners and corporate supporters together from across South Africa’s 3 major cities – Durban, Cape Town and Johannesburg - to identify and develop the explicit skills necessary to set the South African labour pool apart from the rest of the world.